Please contact Telio in writing (personally signed letter), or personally by telephone on the hotline.
Please note that Telio cannot make any pay-outs upon request by email nor at the request of third parties.
Your relative / acquaintance in prison can provide you with the eight-digit telephone account number and the booking number.
Your relative / acquaintance in prison and the prison officers can provide you with the tariffs.
There may be limitations on deposits, so please ask the prison or your relative / acquaintance if there are particular regulations in this regard before making any payments.
If you would like to send us an email, please use the online request form. Go to online request
Subject to alterations / errors.